Refund & Returns Policy
Last updated: October 22, 2026
We want you to be happy with your order. Because our products are fulfilled by third-party suppliers, return and refund options depend on the product and shipping method.
Contact us first
Email support@onlygooddrops.com within 7 days after delivery, or as soon as possible for a missing parcel. Include your order number and clear photos or video of the item, packaging, shipping label, and barcode when relevant. Do not send an item back until we provide written instructions.
Damaged, defective, or incorrect items
For eligible claims, we may arrange a replacement or reshipment or issue a refund after the fulfillment partner approves the claim. Keep the item and packaging until we finish the review. Photos, video, and shipping evidence may be required.
Lost or missing deliveries
Contact us if tracking shows a delivery problem or the package does not arrive. We will investigate with the carrier and fulfillment partner. An updated address or other evidence may be required.
Change-of-mind returns
We do not promise a general change-of-mind return for every item. Some suppliers or shipping methods do not accept returns, and return shipping may not be economical. If a return is available, we will provide the return address and instructions case by case.
Non-returnable items
Customized or print-on-demand items are generally final sale except for a quality, damage, or fulfillment error. Supplements and other restricted products are final sale where the fulfillment partner’s policy requires it.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may take additional business days to post the credit. Original transaction fees may not be recoverable.
Contact
Send requests to support@onlygooddrops.com with your order number.